Returns & Exchanges

At Luminance Milano, we strive for your complete satisfaction with our luxury beauty products. If you are not entirely pleased with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated concierge team at support@luminancemilano.com with your order number and the reason for your return.

• 2.
  Prepare the Package

  Securely pack the items in their original, unopened packaging and include the packing slip to ensure accurate processing.

• 3.
  Ship to Our Atelier

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.

• 4.
  Quality Inspection & Refund

  Once our specialists verify the product's condition, your refund will be issued to the original payment method within 5-7 business days.